Refund Policy

At Rosavelle Beauty Lounge, our priority is your complete satisfaction. We strive to deliver outstanding service and quality with every product and appointment. If you are not fully satisfied, please review our refund and return policy below.

1. Eligibility for Returns & Refunds

We accept refund or exchange requests for eligible products and services within 7 days of purchase or appointment date. To qualify, products must be unused, in their original packaging, and accompanied by proof of purchase.

2. Non-Refundable Items & Services

3. How to Request a Refund or Exchange

  1. Contact us at info@rosavellebeauty.com or call +63 909 653 1582 within 7 days of your purchase.
  2. Provide your order details, reason for the return, and any relevant photos if the item is damaged or defective.
  3. Our team will guide you through the return process and confirm eligibility.
  4. Once your return is approved, please return the item in its original condition to our address or as instructed by our team.

4. Refund Process

After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days via your original payment method or another agreed-upon option.

For service-related issues, please let us know during or immediately after your appointment so we can resolve your concerns promptly.

5. Exchanges

If your product is defective or damaged, we are happy to offer an exchange for the same or a similar item, based on availability.

6. Late or Missing Refunds

If you haven’t received your refund within 7 business days after approval, please contact your bank or payment provider first. If the issue persists, reach out to us so we can assist further.

7. Questions & Assistance

We are here to help. If you have any questions about our refund policy or need assistance with a return or exchange, please contact our team:

Email: info@rosavellebeauty.com
Phone: +63 909 653 1582

Thank you for choosing Rosavelle Beauty Lounge. Your satisfaction is our greatest reward.